Terms of Service

Last updated: 13 August 2026

These Terms of Service ("Terms") are an agreement between you and Chef MD — The Healthy Project Nutrition Center ("THP", "we", "us"). They cover your use of our website, client dashboard, and the nutrition services you book through them (together, the "Service").

Please read them before you create an account. By ticking the agreement box at sign-up, you accept these Terms. If you do not accept them, please do not create an account.

1. What the Service is — and what it is not

THP provides nutrition assessment, dietary counseling by a licensed Registered Nutritionist-Dietitian (RND), personalized nutrition plans, and — for clients on a Full-Service Plan — prepared meal delivery.

The Service is nutrition care, not medical care. It does not replace consultation with your physician, and nothing you receive from us is a medical diagnosis, a prescription for medicine, or emergency care.

Do not use the Service in an emergency. If you are having a medical emergency, contact your doctor or the nearest hospital immediately.

You should keep your own physician informed about any dietary changes you make, especially if you are managing a condition such as diabetes, kidney disease, heart disease, or a food allergy, or if you are pregnant or breastfeeding.

2. Who may use the Service

You may create an account if you are at least 18 years old and able to enter into a binding agreement. If you are creating an account to manage care on behalf of a family member, you confirm that you are authorized to share their information with us.

3. Your account

You are responsible for keeping your password confidential and for everything done through your account. Please tell us right away if you believe someone else has gained access to it.

Keep one account only, and keep the information on it accurate. Your health information, weight, allergies, food restrictions, delivery address, and contact details directly shape the plan your RND builds and the food our kitchen prepares — incomplete or inaccurate information can lead to a plan that is not safe for you.

We may suspend or close an account that is used to impersonate someone, to submit false health information, or in breach of these Terms.

4. Assessment, consultation, and fees

Our service is billed as two separate events, and you are never charged for both at once:

1. The consultation fee is a one-time charge for your session with an RND. You pay it when you book your slot, after submitting your assessment form. The rate depends on whether the session is a first consultation, a follow-up, or a re-consultation. It covers the RND session and your 1-Day Sample meal plan.
2. A program subscription is chosen only after your consultation, if you decide to continue. It is a separate, optional purchase.

Prices are shown to you in Philippine Pesos, inclusive of applicable taxes, before you are asked to pay. The amount displayed at checkout is the amount you will be charged.

Senior Citizen and PWD discounts. If you are entitled to a discount under Philippine law, declare it and upload a valid ID in your profile. The discount is applied to charges created after an administrator has verified your ID. We cannot apply a discount retroactively to an amount you have already been charged, so please complete your verification before you pay.

5. Consultation scheduling, cancellation, and no-shows

The consultation fee is non-refundable and must be settled before your scheduled session.

If you do not join the session within five (5) minutes of the scheduled start time, your RND may end the session and the fee is forfeited.

If you need to reschedule, use the reschedule option in your dashboard as early as you can. Both you and your RND must agree to a new slot. If your RND cannot proceed with a confirmed session, we will reschedule it or refund the fee.

6. Program subscriptions

Programs run for a fixed number of working days — 9, 18, or 27. Sundays are a rest day and never count as a program day, so a 9-day program spans more than 9 calendar dates.

Subscriptions are a one-time payment. There is no auto-renewal and no automatic deduction. We will never charge a saved card without you starting the payment yourself. When your program ends, you may choose to enrol again and pay again.

Your program starts on the cycle start date you select, not on the date you pay.

Pausing, skipping, and cancelling. You may file a request to pause your program, skip days, or cancel it. Requests are reviewed by our team, and you may have one open request at a time.

• An approved pause or skip never shortens your program — the days you miss are added to the end.
• An approved cancellation does not end your program early or refund unused days. Your program runs until the effective date you requested and then closes.

7. Meal delivery (Full-Service Plan)

Meals are delivered on program days to the delivery address on your profile, in waves through the day (morning, midday, and evening). Keep your address and delivery instructions current — we cannot re-deliver a meal that was sent to an outdated address.

Our kitchen prepares food in a shared facility. While we take your declared allergies and food restrictions seriously and label meals accordingly, we cannot guarantee a meal is free of trace allergens. If you have a severe allergy, please tell your RND explicitly and use your own judgement.

Meals are prepared fresh and are perishable. Please refrigerate them promptly and eat them within the period indicated.

8. Your nutrition plan

Plans are prepared by your RND and reviewed by an auditor before they are released to you. A plan is written for you, based on what you told us at the time.

Please do not share your plan, prescription, or recipes as though they were general nutrition advice — what is right for you may be unsafe for someone else. You may use them for your own personal, non-commercial use.

If your health, medication, or circumstances change, tell your RND. A plan built on outdated information may no longer be appropriate.

9. Ingredient swap requests

If you are on an active program, you may ask to replace an ingredient in your plan with another item from the same food-exchange group, so your nutrition targets stay intact. Requests are reviewed by your RND and must be filed before your program starts.

10. Acceptable use

Please do not:

• record, copy, or publish a counseling session, or share its contents;
• upload content you have no right to share, or someone else's identification documents;
• attempt to access another client's records, or to probe, scan, or disrupt the Service;
• use the Service to give nutrition or medical advice to others, or resell any part of it.

11. Intellectual property

The Service, our recipes, meal plan templates, food exchange materials, and branding belong to THP. Your own information — your assessment answers, diary entries, photos, and messages — remains yours; you give us permission to use it to provide the Service to you.

12. Availability

We aim to keep the Service running, but we cannot promise it will be uninterrupted. Sessions delivered online depend on your internet connection, your device, and third-party platforms, and the quality of counseling can be affected by connection speed, sound, and video clarity.

13. Limits of our responsibility

To the fullest extent Philippine law allows, THP is not liable for indirect or consequential losses, for outcomes that depend on how closely a plan is followed, or for decisions you make against your physician's advice.

Nothing in these Terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

14. Ending your use of the Service

You may stop using the Service and ask us to close your account at any time. Some records — clinical documents, receipts, and consent records — must be retained for the periods required by law even after your account is closed. See our Data Privacy Policy for details.

We may suspend or end access to the Service for a serious or repeated breach of these Terms, and will tell you why where we are permitted to.

15. Changes to these Terms

We may update these Terms. Any update is published as a new version with its own date, and we will ask you to review and accept a material change before you continue using the Service.

16. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Disputes are subject to the exclusive jurisdiction of the courts of Cebu City, without prejudice to any right you have to bring a complaint before a regulator.

17. How to reach us

Questions about these Terms? Email thpconsultant@chefmdrx.com and we will get back to you.